Terms & Conditions

1. Acceptance of these terms

By accessing this website or engaging Arthkaira for services, you agree to these Terms & Conditions to the extent they apply to your use of the site and any general service relationship.

If a signed agreement, proposal, statement of work, or written commercial schedule is in place, that project-specific document will take priority where it conflicts with these general terms.

2. Website content and use

Website content is provided for general information about Arthkaira, its services, delivery areas, and contact channels. We aim to keep information accurate and current, but we do not guarantee that every item on the website is complete, uninterrupted, or error-free at all times.

• You must not misuse the website, interfere with its operation, or attempt unauthorised access to systems, forms, or data.
• You must not copy, republish, or commercially exploit website content in a way that misrepresents Arthkaira or infringes intellectual property rights.
• You are responsible for ensuring any information you submit through the website is lawful, accurate, and appropriate.

3. Quotes, proposals, and project scope

Any quote, scope, proposal, or estimate provided by Arthkaira is based on the information available at the time of preparation. If requirements change, the scope, timeline, fees, or delivery plan may also need to change.

• A project is generally considered approved once a written confirmation, signed proposal, purchase order, deposit, or equivalent approval is received.
• Work outside the agreed scope may require a variation, revised estimate, or separate approval before it proceeds.
• Timelines are usually dependent on client feedback, approvals, content supply, third-party access, and technical conditions outside direct Arthkaira control.

4. Client responsibilities

Clients are expected to provide timely access, approvals, materials, decision-makers, and relevant business information needed for Arthkaira to perform the work efficiently.

• Delays in content, access, approvals, or required information can affect delivery timing and may require project schedules to be revised.
• Clients are responsible for ensuring they have the right to supply any content, trademarks, assets, data, or credentials shared for project use.
• Clients should review deliverables, feedback requests, and approval checkpoints within reasonable timeframes so delivery can continue as planned.

5. Fees, invoicing, and payment terms

Fees, deposits, milestone structures, retainers, and payment due dates are typically set out in the relevant quote, proposal, statement of work, or invoice.

• Unless otherwise agreed in writing, invoices are due within the period stated on the invoice.
• Late payment may delay delivery, pause support, or suspend access to work that depends on active commercial approval or hosting-related continuity.
• Third-party costs such as media spend, software subscriptions, domain renewals, hosting, licenses, or platform fees may be billed separately unless explicitly included in writing.

6. Intellectual property

Arthkaira retains ownership of its pre-existing methods, frameworks, templates, code libraries, processes, know-how, and internal delivery assets unless otherwise agreed in writing.

Ownership of final deliverables, licenses, or usage rights will follow the commercial arrangement documented for the project and may depend on full payment being received.

• Drafts, concepts, and unpaid work remain the property of Arthkaira unless otherwise agreed.
• Clients retain rights to their own pre-existing brand assets, content, and materials they supply to the project, subject to any licensed third-party elements involved.
• Where third-party tools, stock assets, fonts, plugins, or licensed services are used, rights may remain subject to those third-party license terms.

7. Third-party platforms and dependencies

Many services depend on third-party platforms such as advertising systems, CMS platforms, CRMs, cloud providers, app stores, domain registrars, analytics tools, social networks, and APIs.

• Arthkaira is not responsible for outages, policy changes, pricing updates, access restrictions, suspensions, or technical changes imposed by third-party providers.
• Where platform credentials or accounts are client-owned, the client remains responsible for maintaining access, approvals, billing continuity, and compliance with that platform.
• Recommendations may be made to reduce third-party risk, but final operational control of external platforms may remain outside Arthkaira.

8. Confidentiality and privacy

Arthkaira will treat non-public client information with reasonable care and will only use confidential information for the purpose of delivering agreed services, support, or related communication.

Use of personal information is also subject to any privacy notice or privacy policy published by Arthkaira.

• Clients should avoid sharing unnecessary sensitive data unless it is clearly required for service delivery.
• Where access credentials or privileged systems are involved, both parties should take reasonable steps to protect account security and limit unnecessary exposure.

9. Warranties and limitation of liability

Arthkaira provides services with reasonable skill and care, but does not guarantee uninterrupted performance, specific commercial outcomes, search rankings, platform approval decisions, or results controlled by external systems, markets, or user behaviour.

To the maximum extent permitted by law, Arthkaira will not be liable for indirect, incidental, special, or consequential loss arising from website use, service delays, third-party failures, data issues, or commercial decisions made from project outputs.

• Clients remain responsible for final business, legal, regulatory, and commercial decisions made using deliverables, recommendations, or reporting.
• Where a claim is permitted by law, liability should generally be limited to the fees paid for the specific service giving rise to that claim, unless a separate written agreement states otherwise.

10. Suspension, cancellation, and termination

Either party may suspend or terminate a project or service relationship where allowed by the relevant proposal, agreement, or applicable law. Arthkaira may also pause work where invoices are overdue, access is withheld, or project conditions prevent reasonable delivery.

• Completed work, time already spent, third-party costs, and approved milestones may still be chargeable up to the effective date of suspension or termination.
• Any handover, export, transition, or recovery work after termination may require separate scope and fees depending on the project state.

11. Changes to these terms

Arthkaira may update these Terms & Conditions from time to time to reflect changes in business operations, service structure, platform use, or legal requirements. The latest version published on the website will apply from its publication date unless a separate written agreement says otherwise.

12. Governing law

These Terms & Conditions are intended to operate under the laws applicable in Victoria, Australia, unless another governing law is agreed in a written contract for a specific engagement.